STOCKHOLM — TPG Telecom (ASX:TPG) and Ericsson (NASDAQ: ERIC) have embarked on a groundbreaking collaboration aimed at revolutionizing mobile network performance in Australia. The multi-year agreement heralds the introduction of an innovative cloud-native and AI-powered analytics solution designed to provide TPG Telecom with unparalleled insights into individual subscriber experiences. Leveraging Ericsson Expert Analytics and EXFO Adaptive Service Assurance, this initiative empowers TPG Telecom to predict, prioritize, and swiftly resolve performance issues in real-time across its 4G, 5G, Fixed Wireless Access, and IoT networks.

TPG Telecom’s commitment to delivering superior network experiences is underscored by its strategic partnership with Ericsson, marking a significant milestone in the telecommunications landscape. By integrating cutting-edge technologies, including cloud-native software and AI-driven analytics, TPG Telecom aims to enhance customer satisfaction while reaffirming its position as an industry leader in innovation.

Chris Tsigros, General Manager Cloud/Infrastructure NW Services at TPG Telecom, expressed enthusiasm for the transformative potential of the analytics and troubleshooting solution, emphasizing its pivotal role in elevating customer care and service delivery. This sentiment was echoed by Emilio Romeo, Head of Ericsson Australia and New Zealand, who highlighted the partnership’s dedication to delivering unparalleled service experiences to Australians.

The deployment of Ericsson’s cloud-native dual-mode 5G Core, coupled with the advanced capabilities of Ericsson Expert Analytics, heralds a new era of network visibility and efficiency for TPG Telecom. Through real-time data access and AI-powered recommendations, TPG Telecom gains a holistic understanding of network performance, enabling proactive issue detection and resolution.

The collaborative effort between TPG Telecom and Ericsson represents a testament to their shared commitment to innovation and customer-centricity. As the deployment progresses, TPG Telecom anticipates further enhancements and automation, driven by AI-powered insights and recommendations.

With Ericsson Expert Analytics at the helm, TPG Telecom embarks on a journey towards unparalleled network optimization and customer satisfaction, setting a new standard for telecommunications excellence in Australia and beyond.