customer experience – AI.RadicalShift

newsEY Unveils AI-Powered Telecom.ai Solution to Revolutionize Contract Management and Operations in Telecom Industry

Agent AI, AI assistants, Algorithms, Analytics, Artificial Intelligence, Automation, Europe, Industrial, LLMs (Large Language Models), Machine learning, Telecom

March 4, 2025

Sheryl Rivera

AI agents, AI Enterprise, AI-powered decision-making., automation, Chris Penrose, CI agent, contract analysis, Contract Intelligence, customer experience, EY, EY Telecom.ai, financial forecasting, MWC Barcelona 2025, NeMo Guardrails, NeMo Retriever, NIM microservices, NVIDIA, operational efficiency, Paolo Canale, real-time insights, telecom providers, telecommunications, vendor contracts

LONDON — At the Mobile World Congress (MWC) in Barcelona 2025, EY announced the launch of its innovative AI-driven solution, EY Telecom.ai, designed to enhance the operations of telecommunications providers. This new suite of artificial intelligence agents targets critical functions including finance, network management, customer service, and content lifecycle management, making it easier for telecom…
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newsSiMa.ai Launches Modalix 50 TOPs MLSoC with Early Access Program for Multi-Modal and GenAI Edge Applications

AI models, Americas, Artificial Intelligence, Edge computing, Generative AI, Industrial, LLMs (Large Language Models), Machine learning

January 30, 2025

Sheryl Rivera

AI applications, AI at the edge, AI-driven innovation, customer experience, developer access, edge AI, edge AI solutions, GenAI, Krishna Rangasayee, machine learning, MLSoC, Modalix 50 TOPs, multi-modal AI, Palette software suite, power efficiency, SiMa.ai

SAN JOSE — SiMa.ai, the leading provider of embedded edge machine learning system-on-chip (MLSoC) technology, has unveiled its highly anticipated Modalix 50 TOPs device and announced the launch of an Early Access Program for developers. Modalix is the first purpose-built platform to seamlessly integrate multi-modal applications, combining Transformers, LLMs, LMMs, and GenAI with traditional computer…
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newsHow AI is Shaping the Future of Customer Experience: Bling Cloud Leads the Way

AI models, Algorithms, Americas, Analytics, Artificial Intelligence, Chatbots, Cloud, Generative AI, Natural language processing (NLP), Predictive analytics, Retail

August 20, 2024

Oleg Lazarov

AI chatbots, AI Technologies, AI-driven customer experience, AI-driven solutions, AI-powered analytics, AI-powered solutions, Amazon, automation, Bling Cloud, business transformation, customer behavior, customer communication, customer experience, customer loyalty, customer satisfaction, customer support, customer-centric, CX, data-driven decisions, generative AI, machine learning, natural language processing, Netflix, NLP, operational costs, operational efficiency, personalization, predictive analytics, predictive models, product recommendations, real-time insights, real-time support, voice assistants

SAN FRANCISCO — In today’s digital-first world, customers expect more than just quick responses—they demand personalized, meaningful, and seamless interactions that reflect their individual needs. As businesses strive to meet these high expectations, customer experience (CX) has become a key differentiator. Research shows that nearly 86% of consumers are willing to pay more for a…
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newsSierra AI Empowers Businesses to Build Customer-Facing AI Agents for Scalable, Personalized Experiences

Agent AI, Americas, Artificial Intelligence, Generative AI, Industrial, LLMs (Large Language Models)

July 12, 2024

Sheryl Rivera

agent engineers, Agent SDK, AI agents, AI orchestration, AI supervision, AI technology, AI-powered solutions, business innovation, customer engagement, customer experience, customer service, large language models, OluKai, personalized service, Sierra AI, SiriusXM, Sonos

SAN FRANCISCO — Sierra AI is reshaping how businesses engage with customers by introducing a platform that enables them to build highly effective, branded AI agents. These agents simulate human-like reasoning, decision-making, and creativity, empowering companies to address complex consumer challenges ranging from simple product exchanges to the intricate task of setting up premium sound…
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newsSierra AI Unveils Revolutionary Platform to Transform Customer Experience with Conversational AI Agents

Agent AI, Artificial Intelligence, Chatbots, Generative AI, LLMs (Large Language Models), Natural language processing (NLP)

February 14, 2024

Sheryl Rivera

AI agents, AI-powered solutions, artificial intelligence, conversational AI, customer engagement, customer experience, Kerry Konrady, Marc Bolitho, OluKai, personalized service, Sierra AI, Sima Sistani, SiriusXM, Sonos, WeightWatchers

SAN FRANCISCO — Sierra AI, a leader in conversational AI, has introduced its innovative platform designed to transform customer engagement by empowering businesses to deploy AI agents capable of automating complex tasks, improving accuracy, and providing exceptional customer service. The platform, aimed at reshaping how brands interact with consumers, is already being used by major…
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newsDeutsche Telekom and T-Mobile US Launch Fourth Edition of T Challenge to Harness Artificial Intelligence for Network Management and Customer Experience Enhancement

Artificial Intelligence, Industrial, Infrastructure & Utilities, Telecom

November 3, 2023

Sheryl Rivera

AI wave, artificial intelligence, Claudia Nemat, competition, customer experience, Deutsche Telekom, ethical solutions, John Saw, network management, T Challenge, T-Mobile US

BONN — Deutsche Telekom and T-Mobile US have announced the commencement of the fourth edition of the T Challenge, as revealed in a recent press release. The international competition seeks innovative solutions utilizing artificial intelligence (AI) to enhance network management and customer experience, according to a press release published on EuropaWire. Claudia Nemat, Member of…
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newsMinsait and Bankia Partner to Bolster Financial Security and Customer Experience with AI Tools

Algorithms, Artificial Intelligence, Banks, Cybersecurity, Europe, Financial, Machine learning, Security & Safety

May 20, 2020

Sheryl Rivera

AI, AI-based tools, Algorithms, artificial intelligence, Bankia, Banks, Big Data, collaboration, Cost reduction, customer experience, Cybercrimes, cybersecurity, digital transformation, Financial, financial institutions, Fraud detection, fraud prevention, Indra, Internet & Online, machine learning, Minsait, neural networks, news, Partnership, Responsible digitalization, security, SI, Spain, technology

ALCOBENDAS – In a bid to fortify cybersecurity measures and enhance customer experience, Minsait, an Indra company, and Bankia have forged a strategic alliance to develop cutting-edge AI-based tools. These tools are geared towards thwarting fraudulent activities and detecting cybersecurity anomalies across financial institutions and businesses in various sectors, according to a press release published…
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newsAI Transformations: SAS Empowers Global Innovators Lotte Card, Notilyze, CHU de Montpellier, EDP Portugal, and Shop Direct

Analytics, Artificial Intelligence, Chatbots, Deep learning, Europe, IoT, Predictive analytics

October 29, 2018

Sheryl Rivera

AI, AI solutions, analytics, artificial intelligence, Automate, business transformation, Caroline Dunoyer-Ortiz, chatbots, CHU de Montpellier, Colin Nugteren, customer experience, data analysis, deep learning, digital retailer, EDP Portugal, energy utility, France, hospital transformation, IoT, Italy, Lim Sung-wook, Lotte Card, machine learning, Netherlands, Nick Carrel, Notilyze, Portugal, predictive analytics, predictive maintenance, SAS, Shop Direct, smart-city initiative, technology, Unstructured Data, Yasin Ahmad

MILAN – Organizations across the globe, from Seoul to Liverpool, are undergoing significant transformations fueled by artificial intelligence (AI) solutions provided by SAS®, a leader in analytics. Lotte Card, Notilyze, CHU de Montpellier, EDP Portugal, and Shop Direct are among the innovative businesses leveraging AI to revolutionize their operations and enhance customer experiences, according to…
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newsEnhancing Fraud Detection: SAS Partners with ThreatMetrix to Harness AI Power

Artificial Intelligence, Europe, Internet & Online, Machine learning, Security & Safety

October 26, 2018

Sheryl Rivera

AI, AI-powered, analytics, artificial intelligence, Authentication, authentication measures, collaboration, customer experience, detection, Digital, digital identity intelligence, financial institutions, fraud, fraud detection solutions, fraud prevention, Fraudster, Identity Fraud, Identity Intelligence, Leah Evanski, machine learning, ML, Partnership, SAS, security, Stu Bradley, technology, ThreatMetrix

MARLOW – In an era where consumers demand instant credit decisions, SAS, a leader in analytics, has teamed up with ThreatMetrix®, a digital identity solutions provider, to enhance fraud detection capabilities for financial institutions. The collaboration aims to provide a sharper focus on identifying fraudulent activities in online credit applications. James Ruotolo, SAS’s Director of…
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newsCapgemini’s World Quality Report 2018 Highlights Shift towards Customer Experience in Quality Assurance, Emphasizes Role of AI

Analytics, Artificial Intelligence, Europe, Machine learning, Management

September 17, 2018

Sheryl Rivera

AI, analytics, artificial intelligence, automation, Brad Little, Capgemini, customer experience, Data Science, end-user satisfaction, machine learning, Micro Focus, quality assurance, Raffi Margaliot, skills gap, Sogeti, technology trends, World Quality Report, WQR

PARIS – Capgemini and Sogeti, in collaboration with Micro Focus, unveil the 10th edition of the World Quality Report (WQR), showcasing a notable shift in IT professionals’ priorities towards customer experience as the top focus of quality assurance (QA) activities. The report underscores the increasing convergence of Artificial Intelligence (AI), machine learning, and analytics, poised to…
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What is RadicalShift AI?

RadicalShift.ai represents the paradigm shift the artificial intelligence (AI) brings upon all of us, from the way we live and work to the way we do business. To help cope with these fundamental changes across life, industries and the world in general, we are obsessively observing (30+ markets across multiple continents) and covering the AI industry while building a scalable open platform aimed at people, businesses and industry stakeholders to contribute across (benefit from) the entire spectrum of the AI industry from news, views, insights to knowledge, deployments, entities, people, products, tools, jobs, investors, pitch decks, and beyond, helping build what would potentially be a resourceful, insightful, knowledgeable and analytical source for AI related news, information and resources, ultimately becoming the AI industry graph/repository.

AI.RadicalShift

Tag: customer experience

newsEY Unveils AI-Powered Telecom.ai Solution to Revolutionize Contract Management and Operations in Telecom Industry

newsHow AI is Shaping the Future of Customer Experience: Bling Cloud Leads the Way

newsSierra AI Empowers Businesses to Build Customer-Facing AI Agents for Scalable, Personalized Experiences

newsSierra AI Unveils Revolutionary Platform to Transform Customer Experience with Conversational AI Agents

newsDeutsche Telekom and T-Mobile US Launch Fourth Edition of T Challenge to Harness Artificial Intelligence for Network Management and Customer Experience Enhancement

newsMinsait and Bankia Partner to Bolster Financial Security and Customer Experience with AI Tools

newsAI Transformations: SAS Empowers Global Innovators Lotte Card, Notilyze, CHU de Montpellier, EDP Portugal, and Shop Direct

newsEnhancing Fraud Detection: SAS Partners with ThreatMetrix to Harness AI Power

newsCapgemini’s World Quality Report 2018 Highlights Shift towards Customer Experience in Quality Assurance, Emphasizes Role of AI

What is RadicalShift AI?

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