NEW YORK — NLX®, a premier AI platform for conversational experiences, has announced its acquisition of Radish Systems, along with its patented ChoiceView® technology. This groundbreaking solution enhances voice transactions with visual interactions, streamlining customer service experiences while boosting accessibility and efficiency. The acquisition aligns seamlessly with NLX’s proprietary, patented multimodal technology, solidifying its position as a leader in advanced conversational AI.

Enhancing Multimodal Customer Journeys
Andrei Papancea, CEO and Chief Product Officer at NLX, emphasized the importance of synchronized multimodal experiences:
“We believe that combining channels like voice and web or mobile delivers an immersive customer journey that fosters trust and lets users navigate at their own pace. Acquiring Radish Systems strengthens our commitment to providing top-tier conversational experiences that surpass customer expectations.”

NLX’s multimodal offerings consistently achieve automation and customer satisfaction (CSAT) scores in the 80th to 90th percentiles, far exceeding industry norms. Its no-code conversation application builder enables business users to refine chat, voice, and multimodal applications, ensuring they adapt to evolving customer needs.

A Strategic Investment in Conversational Innovation
Blair Pleasant, President and Principal Analyst of COMMfusion LLC, highlighted the strategic value of the acquisition:
“As enterprises increasingly adopt natural, conversation-based customer interactions, NLX is equipping businesses with scalable technology for innovation. Integrating Radish’s ChoiceView further solidifies NLX’s leadership in shaping the future of conversational AI.”

Dr. Richard Davis, Co-founder and CTO of Radish Systems, echoed these sentiments:
“Radish pioneered visual interactive voice response and live agent assistance to elevate customer engagement. Joining forces with NLX ensures our vision and ChoiceView technology will continue to transform multimodal solutions for automated systems and live agents alike.”

A Legacy of Innovation
Founded in 2009, Radish Systems introduced visual enhancements to traditional contact center experiences, enabling businesses to deliver voice-and-visual interactions compatible with existing infrastructure. These solutions improve communication with mobile and browser users, making customer engagements more efficient and accessible.

Driving the Future of Conversational AI
NLX’s enterprise AI platform empowers organizations to create and manage chat, voice, and multimodal applications at scale. Trusted by brands such as Comcast, Red Bull, and United Airlines, NLX is at the forefront of a shift toward technology that mirrors the natural flow of human conversations. Its collaboration with large language models and flexible technology stacks positions NLX to redefine customer engagement across industries.

With the integration of Radish Systems’ ChoiceView technology, NLX continues to enhance its ability to deliver innovative, scalable, and customer-centric conversational AI solutions. This acquisition marks a significant step forward in NLX’s mission to shape the future of digital interaction.

For more information about NLX and its expanded capabilities, visit nlx.ai.