ORLANDO — Kore.ai, a global leader in enterprise AI solutions, has introduced AI for Process, a groundbreaking no-code platform set to redefine the future of business process automation. The platform empowers enterprises to create, deploy, and manage custom AI agents or “Agentic Apps” capable of understanding context, making complex decisions, and managing sophisticated workflows at scale. AI for Process offers an agnostic approach to cloud platforms and AI models, alongside customizable tools that seamlessly integrate with existing systems, enabling organizations to drive operational efficiency securely and effectively.

Traditional process automation has long struggled with scalability and decision-making. AI for Process overcomes these barriers by transforming business operations with intelligent process orchestration rather than rules-based automation. This shift represents a fundamental advancement in how enterprises can streamline and optimize operations.

At the core of AI for Process is the proprietary Agentic RAG (Retrieval-Augmented Generation) technology, which merges advanced retrieval capabilities with intelligent agent orchestration. This innovative feature enables the platform to process complex data more accurately, adapt dynamically, and reduce the need for human intervention, all while maintaining strict control over data security and compliance.

Kore.ai’s AI for Process is poised to revolutionize automation across industries, tapping into the potential of agentic AI. Gartner forecasts that by 2028, agentic AI will be incorporated into 33% of enterprise software applications. Key capabilities of AI for Process include:

• Intelligent Agent Framework & Orchestration: The platform features specialized agents designed for specific functions, such as Orchestrator Agents for workflow coordination, Reasoning Agents for decision-making, Task Agents for workflow automation, and Knowledge Agents for enterprise information processing.
• No-Code Development Environment: A visual workflow designer and 65+ pre-built templates make it easy for users to create, test, and deploy workflows without coding expertise. Additionally, version control and deployment tools ensure smooth workflow updates.
• Enterprise Integration Hub: AI for Process integrates seamlessly with commercial or open-source LLMs and major cloud providers (AWS, Azure, Google Cloud), ensuring flexibility and no vendor lock-in. Pre-built connectors for data sources and APIs ensure real-time data synchronization across systems.
• Human-in-the-Loop: The platform enables human touchpoints for approvals and inputs within automated workflows, maintaining necessary human oversight in process execution.
• Security and Governance: With data anonymization, protection against prompt injection attacks, custom content filters, and centralized governance, the platform ensures that enterprises can operate securely in regulated industries.

Raj Koneru, CEO and Founder of Kore.ai, emphasized, “Traditional enterprise automation was constrained by inflexible, rule-based systems. Now, with the power of advanced AI models that can evaluate and reason, we’re entering a new era where AI agents can autonomously manage processes, reducing the burden on human resources. AI for Process empowers businesses to scale operations while shifting humans into more strategic roles.”

The impact of AI for Process is already being felt across industries. Early adopters are reporting substantial improvements in operational efficiency, with processing times reduced by 40-60%, operational cost savings of 35-45%, and a 60% reduction in human review dependency. For example, a North American healthcare provider saw a 30-second reduction in average handle time (AHT) and a 90% improvement in call wrap-up accuracy, leading to enhanced operational outcomes and customer satisfaction.

Prasanna Arikala, CTO and Head of Products at Kore.ai, shared, “The future of enterprise operations lies in AI agents working autonomously to optimize processes, with human supervision ensuring the best outcomes. With AI for Process, we’re delivering these future-ready capabilities today, allowing businesses to stay ahead of the curve.”