MILAN – Organizations across the globe, from Seoul to Liverpool, are undergoing significant transformations fueled by artificial intelligence (AI) solutions provided by SAS®, a leader in analytics. Lotte Card, Notilyze, CHU de Montpellier, EDP Portugal, and Shop Direct are among the innovative businesses leveraging AI to revolutionize their operations and enhance customer experiences, according to a press release published on EuropaWire.

Lotte Card, the leading credit card company in Korea, has integrated AI-powered chatbots to provide exceptional customer service and streamline call-center operations. Lim Sung-wook, Lotte Card’s Big Data Team Leader, emphasizes the intelligence and efficiency achieved through SAS’s AI techniques, such as text analysis and machine learning, resulting in faster service and improved customer satisfaction.

In the Netherlands, the Drecht Cities are advancing their smart-city initiative with IoT and analytics solutions from Notilyze and SAS. Colin Nugteren, Founder and CEO of Notilyze, highlights the synergy between IoT data and AI, enabling the region to forecast environmental conditions and optimize preventive maintenance, contributing to a digitally connected community.

CHU de Montpellier in France is accelerating hospital transformation with SAS AI solutions, unlocking the potential of unstructured medical data to enhance patient care and research. Caroline Dunoyer-Ortiz, Head of the Medical Information Processing Unit, underscores the significance of accessing and analyzing previously untapped data, facilitating better evaluation and treatment of patients.

EDP Portugal, a global energy utility company, relies on SAS analytics and AI solutions to enhance reliability and efficiency in electricity generation and distribution. Yasin Ahmad, Data Analyst at EDP Distribuição, emphasizes the role of SAS in transforming raw data into actionable insights, driving better service delivery and operational efficiency.

Meanwhile, Shop Direct, a leading digital retailer in the UK and Ireland, leverages SAS’s AI capabilities to expedite credit decisions, providing real-time approvals for customers during the purchasing process. Nick Carrel, Head of Decision Analytics at Shop Direct, underscores the customer-centric approach facilitated by AI, enhancing credit offerings and risk management.

SAS embeds AI capabilities across various solutions, empowering data scientists and business users with intelligent insights. Recognized as a leader in predictive analytics and machine learning, SAS continues to drive innovation in the analytics space, as showcased at the Analytics Experience conference in Milan, Italy.

Today’s announcement underscores the pivotal role of AI in reshaping industries and driving business success, with SAS at the forefront of this transformative journey.