LONDON — At the Mobile World Congress (MWC) in Barcelona 2025, EY announced the launch of its innovative AI-driven solution, EY Telecom.ai, designed to enhance the operations of telecommunications providers. This new suite of artificial intelligence agents targets critical functions including finance, network management, customer service, and content lifecycle management, making it easier for telecom companies to streamline complex processes.

A key component of the Telecom.ai suite is the Contract Intelligence (CI) agent, a powerful tool that automates the extraction and analysis of telecom vendor contracts. With the growing complexity of network modernization and the need to manage thousands of vendor agreements, the CI agent offers a structured and repeatable approach to analyzing contracts, which previously has been a time-consuming and error-prone process. By leveraging AI, the CI agent improves efficiency, reduces risk, and supports better decision-making.

The Telecom.ai solution, which utilizes the NVIDIA AI Enterprise software platform, is built to handle large volumes of contract data. It provides real-time insights into key contractual terms, performance metrics, and vendor obligations, ultimately reducing operational overhead and improving compliance. The solution also enables telecom companies to model various financial scenarios and enhance forecasting accuracy, helping to drive cost savings across the business.

Paolo Canale, EY’s Americas Consulting Telecommunications Sector Leader, highlighted the transformative impact of the solution, stating, “EY Telecom.ai Agentic Solution is a game-changer for the telecom industry, offering a simpler and more efficient way to gather and analyze essential data. It empowers telecom providers to make informed, AI-powered decisions through a user-friendly interface.”

Meanwhile, Chris Penrose, Global VP of Business Development for Telco at NVIDIA, expressed similar enthusiasm, noting that the solution would help telecom companies modernize their operations and enhance customer experiences while simultaneously reducing operational costs.

By tapping into cutting-edge AI technology, EY aims to reshape telecom operations, simplifying contract management, improving financial forecasting, and ultimately enabling telecom providers to stay competitive in an increasingly complex industry.

EY’s Telecom.ai marks a significant step forward in the use of AI within the telecommunications sector, delivering the tools necessary for businesses to adapt, thrive, and innovate in a rapidly changing market landscape.

In the context of AI, what’s the radical shift here?

The radical shift is that rather than using static AI models or manual workflows, EY’s Telecom.ai employs agentic AI—specialized AI “agents” that can independently parse, analyze, and act on large volumes of contract data in near real time. This moves beyond simple template-based extraction to orchestrated, context-aware workflows powered by large language models, enabling end-to-end automation of contractual analysis, scenario planning, and reporting.